We are currently following COVID-19 NHS Scotland Guidelines for patients wishing medical advice. 

The first contact you will have with the surgery is with our Patient Advisors who will triage your call and pass this to the GP.  The GP will then phone you back and if they feel you need to be seen face to face they will give you a time to come to the surgery. 

Do not attend earlier as you will be asked to wait outside until your appointment time. We appreciate this is frustrating, however, our staff are working hard and doing their best to keep everyone safe and we ask you to be respectful of this.  Thank you for your co operation.

Repeat Prescriptions

Your doctor will arrange for you to receive repeat prescription order forms when your medication is going to be required on a regular basis.

We operate a 72 hour service for repeat prescriptions (excluding Saturday & Sunday)

We do not provide a telephone order service, as this can result in error, and engages busy lines and staff.

Requests for acute prescriptions (those not prescribed on a repeat basis) will be reviewed by GPs, and be available within 72 hours.

Guidelines for Repeat Prescriptions

  • Use your repeat prescription order form
  • Request your prescriptions in good time especially prior to holiday periods. Do not wait until you run out of your medication.
  • Take it with you for information when you are attending hospital.
  • Bring, send, or post it to Jedburgh Medical Practice. You can also order online via the link on the home page – please contact reception to register.
  • Please mark the medications which you are requesting. If you wish your prescription to be posted to you, please provide a stamped self-addressed envelope.
  • Your repeat prescription(s) and new reorder form will be available after 12:00 (noon) on the third working day after your request is received e.g. requests on Friday will be available on Wednesday after 12.00.
  • We encourage patients to make use of the daily prescription collection services provided by the Jedburgh chemists.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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