We are currently following COVID-19 NHS Scotland Guidelines for patients wishing medical advice. 

The first contact you will have with the surgery is with our Patient Advisors who will triage your call and pass this to the GP.  The GP will then phone you back and if they feel you need to be seen face to face they will give you a time to come to the surgery. 

Do not attend earlier as you will be asked to wait outside until your appointment time. We appreciate this is frustrating, however, our staff are working hard and doing their best to keep everyone safe and we ask you to be respectful of this.  Thank you for your co operation.

Patient Rights and Responsibilities

Patients have the right to confidentiality, respect, good service, a friendly environment, and good quality care in accordance with evidence-based practice.

We undertake to seek appropriate consent for care including the care of children. We will do our best to resolve any problems. A Practice Complaints Leaflet is available.

Our Feedback and Complaints Officer is Debbie Thomson, Practice Manager.

As patients, we ask you to co-operate in your treatment, show patience at busy times, treat our staff well, keep your appointments, help preserve a quiet and friendly environment in the waiting areas, and avoid using parking spaces which are reserved.

We are required to advise that unacceptable behaviour from patients may result in their removal from our list. We will normally discuss the problem with the patient, and if removal from the list is appropriate, we will provide a written reason. The patient will then be expected to register with another Practice.

If you wish to make a complaint then please complete the attached complaint form and return it for Debbie Thomson's attention at the medical practice.  If you cannot access the form please contact the practice and we will post one out to you.Complaints form

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