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Patient Rights and Responsibilities

Patients have the right to confidentiality, respect, good service, a friendly environment, and good quality care in accordance with evidence-based practice.

We undertake to seek appropriate consent for care including the care of children. We will do our best to resolve any problems. A Practice Complaints Leaflet is available.

Our Feedback and Complaints Officer is Mrs Marie Mercer, Practice Manager.

As patients, we ask you to co-operate in your treatment, show patience at busy times, treat our staff well, keep your appointments, help preserve a quiet and friendly environment in the waiting areas, and avoid using parking spaces which are reserved.

We are required to advise that unacceptable behaviour from patients may result in their removal from our list. We will normally discuss the problem with the patient, and if removal from the list is appropriate, we will provide a written reason. The patient will then be expected to register with another Practice.

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