We are currently following COVID-19 NHS Scotland Guidelines for patients wishing medical advice. 

The first contact you will have with the surgery is with our Patient Advisors who will triage your call and pass this to the GP.  The GP will then phone you back and if they feel you need to be seen face to face they will give you a time to come to the surgery. 

Do not attend earlier as you will be asked to wait outside until your appointment time. We appreciate this is frustrating, however, our staff are working hard and doing their best to keep everyone safe and we ask you to be respectful of this.  Thank you for your co operation.

Patient Transport and Ambulances

Patient Transport

Patients requiring non-emergency ambulance transport for first hospital appointments should contact the Ambulance Service up to 60 days prior to their first appointment. The booking line is open from 09:00 to 16:30, Monday to Friday on 0300-123-1236.

Any ambulance transport for follow-up appointments will be booked by the hospital.

Ambulance transport is only provided to patients who have a medical or mobility need. It is important that patients only use this service if they have no other means of getting to hospital, or if their medical condition determines it. You will be asked a few questions to determine your eligibility, and ensure the correct transport according to your needs is booked. You can request your patient transport up to 60 days prior to your hospital appointment.

Please refer any queries to:

Scottish Ambulance Service Area Service Office

Room 1ME2

Borders General Hospital



Tel. 01896-826062

Emergency Ambulances

Anyone who requires an ambulance for a life-threatening situation should phone the emergency services on 999.

Urgent Ambulance Requests by GPs

GPs requiring urgent admission of patients can make ambulance requests under agreed protocols via a dedicated line.

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