Patients requiring non-emergency ambulance transport for first hospital appointments should contact the Ambulance Service up to 60 days prior to their first appointment. The booking line is open from 09:00 to 16:30, Monday to Friday on 0300-123-1236.
Any ambulance transport for follow-up appointments will be booked by the hospital.
Ambulance transport is only provided to patients who have a medical or mobility need. It is important that patients only use this service if they have no other means of getting to hospital, or if their medical condition determines it. You will be asked a few questions to determine your eligibility, and ensure the correct transport according to your needs is booked. You can request your patient transport up to 60 days prior to your hospital appointment.
Please refer any queries to:
Scottish Ambulance Service Area Service Office
Borders General Hospital
Anyone who requires an ambulance for a life-threatening situation should phone the emergency services on 999.
Urgent Ambulance Requests by GPs
GPs requiring urgent admission of patients can make ambulance requests under agreed protocols via a dedicated line.