We are currently still following covid-19 NHS Scotland Guidelines for patient wishing medical advice.  This means the first contact you will have with the surgery is with our health advisors who will triage your call and pass this to the GP.  The GP will then phone you back and if they feel you need to be seen face to face they will give you a time to come to the surgery.  Do not attend earlier as you will be asked to wait outside until your appointment time.  We appreciate this is frustrating, however, our staff are working hard and doing their best to keep everyone safe and we ask you to be respectful of this.  Thank you for your co operation.

Obtaining Lab Test Results

Your lab test and radiology results can be obtained by telephoning reception after 4.30pm. Receptionists will ask you to identify yourself and will give results where this has been authorised by the doctor. Where you or your GP prefer to discuss your result, this can be done on the telephone or in surgery.

We have a strict policy regarding confidentiality and data protection and, unless you request otherwise, we will only release your test results to you.

If you would like us to report the results of tests to another person, please complete a Lab Results Mandate from reception. We will then be able to report your lab results to the person(s) whom you name on your mandate. You may revoke your mandate at any time.

Where a patient is not capable of understanding the results, the GP may give that result to the person or persons concerned with the care of that patient.

Access to Lab Test Results by Health Care Professionals

Many of our patients receive care from other health care professionals for acute or chronic medical problems, and test results may need to be accessed in order to ensure appropriate treatment.

Health care professionals in Jedburgh involved in your treatment or care have direct access to your computerised lab test results.

Health care professionals outside of Jedburgh Health Centre (e.g. NHS24, Borders Emergency Care Centre, and hospital doctors) do not currently have direct access to your computerised lab test results. NHS Scotland is developing information systems which will enable this in future when relevant to your care and treatment.

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