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We at the Health Centre are constantly reviewing our practice policies to insure we provide as efficient a service as we can. We have recently been giving thought to our policy on home visits, which remains largely unchanged, and is outlined below.

Home visits are provided to those who are too frail or unwell to attend the health centre, generally those who are elderly. A request can be made by the patient themselves or a carer or family member. We ask that these requests are made as early as possible in the morning, ideally before 10.00am, so the medical team can assess and allocate visits after morning surgery. Please provide the reception staff with an indication of the nature and urgency of the problem, to facilitate an appropriate response. It is particularly helpful to have the contact number of the requester so a member of the medical team can glean further information if required. We may feel able to offer advice over the phone and the decision to make a house call lies with the doctor who may decide your needs can best be met by a visit from a member of the nursing team. It may not always be possible to be seen by your own doctor.

We do expect you to make every effort to attend the practice if you possibly can. We can see four patients in the surgery in the time it takes to make one house visit and we have access to much more detailed notes in the health centre, so it is safer and more efficient to be seen here. In particular, it is rarely necessary to see children at home and a well wrapped child will come to no harm with brief exposure to the elements.

Many thanks for your continued cooperation with this policy.

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